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  • Welcome students to the course

  • Course Purpose and Objective

  • Course Overview

  • Introduction to Assertiveness Training

  • Communication Styles

  • Identifying Your Beliefs and Values

  • Understanding Boundaries

  • Saying No with Confidence

  • Assertive Communication

  • Handling Criticisms

  • Negotiation Skills

  • Expressing and Dealing with Emotions

  • Maintaining Assertiveness